If you purchased a Citan, Vito, Sprinter, eVito or eSprinter from an authorised UK Mercedes-Benz Commercial Vehicle Dealer, you can be safe in the knowledge that your warranty gives you total peace of mind, no matter how many miles you drive, for 36 months from the day that your van was first registered in the UK.

Fixed, transparent national pricing

There are no surprises as all our service options, MOTs and repairs use consistent national pricing. Plus, you can fix, spread and reduce your service and maintenance costs and ease your cashflow at the same time, with one of our four payment options:

• Pay as you go. Fair and competitive, with fixed prices for the most commonly requested repairs and services. Learn more about Pay as you go servicing and repairs.
• ServiceCare Maintenance Plan. Our individual service plan that allows you to spread the costs of up to 6 services over 12-48 months and pay upfront or monthly. Read about our ServiceCare Maintenance.
• ServiceCare Complete Plan. Our most comprehensive and tailored, fixed-cost total maintenance plan covering services, MOTs, plus variable and unforeseen costs. Contact us for details.

 

Don’t forget, every service renews your free Europe-wide breakdown cover & roadside for 1 year^.

^Terms and conditions apply. See www.mbvans.co.uk/mobilovan for more details.

Demand more and keep your Mercedes-Benz van every bit Mercedes-Benz with our Pay as you go servicing, MOT and repairs. We’ve fixed the price of A & B services and the most commonly requested repairs, so you always know where you stand.

Service options:

Our most commonly requested repairs:

Don’t forget, every service renews your free Europe-wide breakdown cover & roadside for 1 year^.

^Terms and conditions apply. See www.mbvans.co.uk/mobilovan for more details.
*Prices exclude VAT and are correct at the time of going to print (01.2024). Excludes all petrol and V6 diesel variants.
†4 cylinder diesel models only.

Van service intervals are determined by Mercedes-Benz ASSYST.

Intelligent and innovative, Mercedes-Benz ASSYST alerts you when your van needs servicing. The system measures variables like oil quantity & quality, engine load, temperature and speed to determine the optimum time to service the vehicle. When a lubrication service is required, a single spanner lights up on the dashboard. When the van requires a maintenance service, two spanners light up.

Individual van's service intervals depend on how each van is driven. 

Thanks to Mercedes-Benz ASSYST, you’ll never over or under service your van again. Your vehicle knows when it needs a service to maintain optimal performance, which depends on a number of variables - your driving style, the type of roads you travel on.

For a full and accurate list of the parts that should be included in your next service, you can access the Electronic Service Sheet for your vehicle. Simply select your model, enter the registration date and download your Service Sheet.

Electronic Service Sheet  

Maximum service intervals still apply, as follows:

• CITAN (2013-2019) 18,000 miles or 2 years
• CITAN (2023+): 18,000 miles or 2 years
• VITO: 24,000 miles or 2 years variable 
• eVito: 24,000 miles or 1 year
• SPRINTER RWD: 37,500 miles or 2 years  
• SPRINTER FWD: 24,000 miles or 2 years
• eSprinter: 24,000 miles or 1 year

Our individual service plan - ServiceCare Maintenance - keeps your van performing at its peak and stabilises your cash flow by spreading the cost of up to 6 services over a period of 12 to 48 months - all without extending your credit lines.

Available on any Mercedes-Benz van of any age - the plan works out cheaper than booking services individually
Immediate services available - these are covered in the plan if necessary†
Flexible payment options - pay by monthly Direct Debit or in one upfront lump sum
Fix costs at today’s rate - protect your business against any increases.

More expertise for less:

Don’t forget, every service renews your free Europe-wide breakdown cover & roadside for 1 year^.

And we give you a 2 years guarantee on all parts and labour - reflecting our confidence in the quality of our services.

 

* Prices exclude VAT and are correct at the time of going to print (01/2024). Excludes all V6 engine variants. Subject to status, terms and conditions apply, speak to a member of the team for more details. New eCitan comes with 4-year Integrated Service. Package which includes 2 x A Services and 2 x B Services. Prices shown based on 2 services paid over 24 months for used vans over 90 days old and 3 services paid over 24 months on new vans under 90 days old. Prices applicable for manual transmission vans only – speak to Bell Truck and Van for automatic transmission prices.
^Terms and conditions apply. See www.mbvans.co.uk/mobilovan for more details.
†Terms and conditions apply. Subject to availability. The first service covered by ServiceCare Maintenance can only be carried out immediately if the customer pays upfront in full or purchases more services than years.

If you own or are looking to switch to an electric van, you’ll receive all the benefits of Service24 for diesel vans, plus the expertise of our electric specialists and a range of added value features:

• Trained e-technicians using specialist electric equipment in our workshop
• 8-year or 160,000km battery warranty
• Free breakdown cover & roadside assistance^ - a trained e-technician will arrive to get you moving again. Reassuringly, your cover includes running out of charge
• Intelligent connectivity - Mercedes me vehicle monitoring can connect your electric van to Bell Truck and Van to give you advance notice of servicing – as well as enabling you to monitor the health of critical parts.

 

More expertise for less.

Keep your van performing at its peak and stabilise your cash flow by spreading the cost of up to 6 services* over a period of 12 to 48 months - with our individual service plan - ServiceCare Maintenance.

Pay as you go.

We’ve fixed the price of A & B services for electric vans and the most commonly requested repairs, so you always know where you stand.

Service options:

Book your servicing, MOTs or repairs >

Don’t forget, we give you a 2 years guarantee on all parts and labour - reflecting our confidence in the quality of our services.

 

^Terms and conditions apply. See www.mbvans.co.uk/mobilovan for more details. 

* Prices exclude VAT and are correct at the time of going to print (01/2024). Subject to status, terms and conditions apply, speak to a member of the team for more details. Prices shown based on 2 services paid over 24 months for used vans over 90 days old and 3 services paid over 24 months on new vans under 90 days old.

When you buy a new Mercedes-Benz van, or you service your current van with Bell Truck and Van you get so much more.

You’ll get free breakdown cover & roadside assistance^ - MobiloVan - for 3 years on all new vans and then automatic renewal for another year once it’s outside its 3-year manufacturer warranty – each time you service your van with an Authorised Mercedes-Benz Vans Dealer.

This means complete peace of mind when your van is out on the road, and it saves you on the time and cost. Sourcing equivalent breakdown cover typically costs up to £140*, which is similar to the cost of a minor service, so it’s hard to argue against choosing a service with us.

No other manufacturer offers more cover.

This is a unique package, protecting you for far more than mechanical breakdown:

• Driver mishap cover for the first 3 years - covering empty fuel tanks and misfuels, vandalism, theft, lockouts and replacement keys, and more
• Forward travel of load and crew is covered
• Dedicated services for electric vans – running out of charge is covered, along with the driver mishaps listed above, and a trained e-technician will arrive to get you moving again
• Exclusively Mercedes-Benz - support from Mercedes-Benz technicians with GenuineParts and guaranteed for 2 years.
• Plus much more…

Download the MobiloVan brochure >

Have you broken down or need assistance?

To request roadside assistance from the UK Call 00800 3777 7777 or +44(0) 207 660 9991

From mainland Europe Call +44(0) 207 660 9991

Breakdown support for customers with hearing impairments is provided via the following email address: hls.gbr@cac.mercedes-benz.com

 

^MobiloVan applies to vehicles purchased from an authorised Mercedes-Benz Dealer, originally destined for and first registered in the UK on or after 01.10.2012. To extend your coverage beyond the initial three years of warranty cover and up to a maximum of thirty years, have your vehicle serviced at one of our approved workshops and it will automatically be renewed until the next service is due. Terms and conditions apply. See www.mbvans.co.uk/mobilovan for more details.

*Based on a representative selection of competitor breakdown cover quotations November 2021.

Monitor your van’s status, location and security via your smartphone. 

FREE digital connectivity* that makes your business more efficient.

Mercedes me gives you the heads up you need to plan maintenance and repairs well in advance, at a time that’s convenient to you, meaning you can focus on the demands of your business. Plus, software updates can be provided over-the-air so no time is lost visiting a workshop. 

See fuel or battery levels, mileage and locking status

With a glance at your smartphone, you’ll know if you’ve got enough fuel or charge to get to your next job and see information like your van’s mileage, recent trip data and tyre pressure. Check the locking status of the doors and tap to lock and unlock them remotely.  

View your van’s location 

You can track your van’s GPS location and, if it’s parked up, you can see the quickest walking route back to it.  

Stay constantly connected to your van via the Mercedes me app

• Less downtime. Get notifications on faults and repairs with Telediagnostics
• Increased efficiency. Combine servicing and repairs for fewer workshop visits
• Instant insights. Check your fuel or battery charge levels remotely via the app
• Additional assistance. Support your drivers with Breakdown Management and Accident Recovery
• Real-time visibility. See your van’s live location with the Vehicle Tracker and Parked Vehicle Locator
• Enhanced security. Secure your van with Remote Door Locking & Unlocking
   

Why should I activate the Mercedes me app? 

Being digitally connected to your van has real, every day practical benefits for your business…

• Helps you avoid wear-related breakdowns by monitoring critical parts. 
• With Maintenance Management, Bell Truck and Van will be able to see what requirements are needed ahead of your service.
• Our workshops will know your vehicle’s condition in advance, so everything is planned to minimise your vans downtime.  
• With Vehicle Tracker, Parked Vehicle Locator and Remote Locking/Unlocking, you’ll be constantly connected to your van.  
   

What does the Mercedes me app do?

Here’s a guide to each of the services and the benefits for your business:
 
Assistance & Aftercare

• Telediagnostics. Mercedes me can detect wear on critical parts such as brake pads. Bell Truck and Van will receive a notification and contact you to book any repairs. This could prevent components failing, reducing your costs and downtime.
• Remote Vehicle Diagnostics. Ahead of a workshop visit, Bell Truck and Van will be able to run a quick test to assess your maintenance requirements, allowing them to notify you and order any parts so that repairs and servicing can be taken care of in advance and together for maximum efficiency, again reducing your van’s downtime. 
• Maintenance Management. Mercedes me will run an automatic maintenance test before your service light comes on, then transmit the results to Bell Truck and Van so we can prepare an itemised quote for repairs and servicing. They can contact you to plan your workshop visit well in advance to minimise any impact on your business.
• Accident Recovery. Once an emergency call has been resolved, further accident management support is offered to help recover your van or to tow it to a Mercedes-Benz Service outlet.  
• Breakdown Management. If you request breakdown assistance, your MobiloVan technician will be able to see your GPS location and assess the condition of your van remotely, enabling them to find you easily and prepare so there’s a greater chance they may be able to repair your van at roadside. 
• Software updates. Over-the-air software updates are sent directly to your van’s head unit. This means you’ll always know your software is up to date and you’ll save time by avoiding additional workshop visits. 

For more detailed information, download our Mercedes me: services guide.

Vehicle Supervision. 

• Vehicle Tracker. See your van’s location on the map in your app, making it easy to call or message your driver and re-route them to fit in another delivery or pick up if a quicker route is available. 
• Parked Vehicle Locator. If you’re within 1 mile of your van’s parked location, the app can generate the most convenient walking route – very handy if you’re in unfamiliar surroundings and on a busy schedule. 

For more detailed information, download our Mercedes me: services guide.

Remote Access

• Remote Retrieval of Vehicle Status. Use your app to check on fuel/charge level, tyre pressure, mileage, average fuel consumption and trip information. Not only does this help you plan your day’s journeys, it can save you admin time on tasks such as logging your mileage for expenses. 
• Remote Door Locking & Unlocking. The app allows you to check if your van is locked. If you lock your keys in the van or need to give another driver access, you can do it via the app, from any distance away. For added peace of mind, you’ll receive an email notification when your vehicle is unlocked.

For more detailed information, download our Mercedes me: services guide.

EV Services

• Programming of charging settings and Pre-Entry Climate Control. Climate control can be started remotely when your van is charging so energy used for heating will draw on the mains power to avoid depleting your battery. This means you’ll have maximum comfort and battery range. 
• Display of Charging Stations. Need to plan a stop for charging? Mercedes me shows you charging stations in the surrounding area on the map and enables you to set the preferred one as your destination, reassuring you that it will be within your range. 
• Range on Map. The range display in your app helps you plan a journey with confidence as it shows if you can reach your destination using your existing battery range, whether it’s in ‘critical range’ or cannot be reached. This takes into account the geography and other characteristics of the route. 

For more detailed information, download our Mercedes me: services guide.

Mercedes me keeps you constantly connected to your van, your drivers and your next job.

Ready to set up Mercedes me?  

There are just 4 simple steps:
 

1. Creating a personal and business profile. Bell Truck and Van is able to set up Mercedes me profiles on your behalf.  They will first set up your personal profile which allows you to keep any private vehicles separate and enables you to become a company administrator when they set up your business profile.
2. Accepting Terms of Use. As your profiles are set up, you will receive emails confirming your Mercedes me ID and directing you to the Mercedes me desktop portal where you can sign up to the Terms of Use.  There are two sets of agreements, one for your personal account and one for your company profile.
3. Adding vehicles and services. Once you have agreed to the Terms of Use, Bell Truck and Van will pair your new vans to your business account and activate the Mercedes me services for you.
4. Install and start using the app. As soon as your registration is complete, you can log in to the Mercedes me App using your Mercedes me ID, then assign yourself a vehicle and use the Mercedes me services. 
    

For further help, download our Mercedes me: set up guide.

Download and install the Mercedes me app 

Mercedes me FAQs

How much does Mercedes me cost?
Mercedes me services are either free for an unlimited duration or free for the first 3 years. After the initial 3 year term has expired, these services can be renewed for a fee. 

How do I know if Mercedes me works on my van?
You can connect to Mercedes me with any of our brand new models and Approved Used/Used Sprinters (2018 onwards) and Vitos (2020 onwards) . If you’d like to know if Mercedes me works with your van or have any other questions please contact Bell Truck and Van. 

How can Mercedes me benefit my business?
Greater efficiency, cost savings and visibility of your van at all times. You’ll receive notifications to help plan maintenance and repairs in advance, at a time that’s convenient to you.  Plus, software updates can be provided over-the-air so no time is lost visiting a workshop. With the Mercedes me app on your phone, all it takes is a quick glance at your van’s fuel or battery charge level and you’ll know if its ready for the day ahead. It’s also reassuring to know where your van is 24/7 with GPS tracking, making it easy to see if your driver is on schedule and your day is running smoothly. 

These are just some of the benefits, and once you start using the app, checking Mercedes me will soon become second nature. 

Does Mercedes me offer dedicated features for electric vans? 
Yes, you can use the app to view your van’s battery level, current range and charge status. You can also pre-condition the cab to start climate control while your van is charging, using mains power rather than drawing on the battery. There are navigation features too, enabling you to plan your journey based on your vehicle’s current range and see charging stations on your route if you need to stop to charge your van. 

How do I set up Mercedes me?
You can set up Mercedes me using the steps explained above which involves creating a personal and business profile, accepting the Terms of Use, adding vehicles and services and installing the app.  For further help, you can also download our Mercedes me: set up guide which takes you through the process screen by screen.

How do I add a driver to my business account?
As a company administrator, you can add new users to your Mercedes me business account. Your colleague will need to set up their own personal Mercedes me ID first.  Once their email address is registered in the system, you can log in to the desktop portal and assign your colleague as a driver (with limited use and visibility of allocated vehicles only) or as an administrator (to have identical rights and access to you).

I’ve bought a used Mercedes-Benz van.  Can I still use Mercedes me services?
Yes, please contact Bell Truck and Van and we can help you set up an account.  Due to data protection, Bell Truck and Van needs to verify that you are the legal owner of your van and therefore eligible to access its data.  Please note that only certain services may be available - depending on the age and model of your van. 

How do I download the app?
Once you’ve registered with Mercedes me online and created your account, you’ll receive your Mercedes me ID. You can then download the app from the App store for iPhone or Google Play for Android. 

Where do I login to my account?
You can login to the Mercedes me portal on your desktop and on the home screen of the app. For your security, we’ll send you a 6 digit code to your email when you login which you will enter on the app. You can then choose to stay signed in if you prefer. 

Who do I speak to about Mercedes me if I need help?
Bell Truck and Van can help you with the set up process and any troubleshooting. You can find the contact details on our contact us page.

Register or login to your Mercedes me account

Mercedes me keeps your business moving.

Mercedes me login 

 

* To use the services, you must register on the Mercedes me Portal and also accept the Terms of Use for the Mercedes me services. In addition, the respective vehicle must be paired with a user account. Upon expiry of the initial term, the services can be renewed for a fee. Initial activation of the services is possible within 1 year of first registration or initial operation by the customer, whichever occurs first. Please note that the scopes can differ depending on model series, year of construction, equipment and whether the customer account is a private or a business account.

Mercedes me is available for the Vito, eVito, Sprinter and the eSprinter. It includes a range of digital services, free for an unlimited time or for 3 years (according to service), to help manage your vehicle. Details correct at time of press – April 2022. Please note, services may change over time. In the case of questions concerning the availability of Mercedes me services for your vehicle, please contact Bell Truck and Van.

The availability of the control unit needed for 4G connectivity is temporarily limited for certain vehicles due to supply bottlenecks. This means that all Mercedes me services, including the emergency call system (eCall) are temporarily not available in the affected vehicles. For further information please contact Bell Truck and Van.
^ Services offered with a 3 year duration must be activated within 1 year of vehicle registration. After the initial term has expired, these services can be renewed for a fee.
**  These services are unavailable on the new Citan or eCitan models. 
^^ This service is not available for fully integrated camper vans on Sprinter basis.