Parts Advisor - Team Valley

Due to unprecedented demand, we are looking for a Vehicle Progressor to join our high-performing sales department at our Stockton depot.

An opportunity has arisen and we are recruiting for a Parts Advisor to join our busy team at ourTeam Valley depot.

The ideal canidate will ensure the highest levels of customer service are reached at all times. Candidates must enjoy working with people, be a proven team player, advise and assist internal and external customers to ascertain which parts are required, supply all necessary vehicle and trailer parts required to satisfy their needs, and obtain non-stocked items as quickly as possible. Experience in the Motor trade is desirable, as is experience as a Parts Advisor.

Key duties include: 

  • Advise and assist customers both external and internal (service/sales)
  • Handle all customer enquiries via telephone and in person in a prompt, helpful and efficient manner
  • Liaise closely with the customers to ensure that they are always kept informed about the progress of orders
  • Attend any workstation within the Parts Department and to carry out all duties necessary for smooth running of the department
  • Ensure that correct authorisation for parts purchases have been obtained from the customer at all time
  • Carry out loading/ unloading of collection/ deliveries
  • Follow the correct procedures for warranty and repair & maintenance and surcharges in line with BTS and MB procedures
  • Liaise with colleagues as required
  • Assist in stock checks and ensure that all paperwork associated with the department is completed

Bell Truck and Van Mercedes Benz are a dynamic and rapidly expanding company. We are investing heavily in new development including a new parts department at our Billingham site, dedicated new Van Centre for sales and aftersales on our current Stockton site and a brand new, increased capacity flagship Truck and Van sales and aftersales centre at Team Valley. We pride ourselves on developing and investing in our people as well as our facilities. We want the very best people on our team, and there are vast opportunities for personal growth and progression within our business for the very best candidates. Be a part of something special.

Hours: 40 hours per week, Monday to Friday - 8am-4.30pm / 9.30am-6.00pm / 2.00pm-10.30pm - three shift pattern. Saturdays and Sundays on a rota basis

Salary: £25,000 per annum

To Apply: Please email CV and covering letter to Melissa Bell at

Parts Advisor - Team Valley