Truck Service Advisor - Longbenton/Team Valley

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We are now recruiting for a Truck Service Advisor to join our busy team at our Longbenton/Team Valley depot.

We are now recruiting for a Truck Service Advisor to join our busy team at our Longbenton/Team Valley depot.

The role will be to work within the Service Department to help with the smooth and efficient
running of the department. Applicants will need to display excellent customer service skills and a sales minded attitude and have the energy and drive to achieve the company’s objectives.

The ideal candidate will be a team player with experience in the motor trade in a similar role. IT skills are essential, and Kerridge experience is desirable.

Key duties include:

  • Booking work into work shop and maintain a steady flow.
  • Organising customer bookings and loading workshop.
  • Communicating with clients about vehicle problems, insurance questions, and warranty issues.
  • Maintaining a positive relationships with clients to ensure repeat and return customers.
  • Approaching transactions with sales minded professionalism, sell products and services to clients, including making clients aware of all packages and retail options available.
  • Answering customer questions about services, including when to expect vehicle repairs.
  • Displaying extensive knowledge about products and services and of the service department.
  • Ensuring the customer vehicle is finished on time and details for customer services rendered, ensuring satisfaction at every step of interaction.
  • Using all methods of customer communication, including online bookings, phone calls, and in person interactions, to schedule and book appointments, vehicle drop offs, and vehicle pick ups.
  • Communicating with technicians about vehicle statuses, and ensuring that vehicles will be ready for customer on time, and regarding parts ordering to ensure requisite parts are available when vehicle repairs require. Acting as an advocate for clients when communicating vehicle problems and needs to repair department.


Bell Truck and Van | BLS Truck and Van is a rapidly expanding company, with several new developments imminent, including a new Parts department at our Billingham depot, a new Van Sales and Aftersales building on our current Stockton site and a brand new, flagship Van and Truck centre and new head office at Team Valley. We pride ourselves in investing not just in our facilities, but in our people. We want people to grow with us and there are huge opportunities for personal growth and development within the team for exceptional candidates. Be a part of something special.

 

Hours: Monday to Friday, 8.00am 4.30pm, plus 1 in 3 Saturdays 7.00am - 12pm.

To Apply: Please email your CV and covering letter to Francesca Adair at recruitment@belltruckandvan.co.uk

Closing Date: 8th October 2021